Faculty/Staff Help Student Help About Computer Services    
 

Faculty/Staff

Phone Conversion
Technology Guide

Computer Training

Downloads/Tools/Utilities

Troubleshooting/FAQ

Outlook Express Setup

BlueZone Update
 
Students
Connect to OBU's network
Change passwords
Wireless Network
Network Services
Policies/ Guides
Downloads/Tools/Utilities
Troubleshooting
Clean Access FAQ
AKA SmartEnforcer
Set your TigerMail Password
New Student FAQ
Register Game Console
XBox, XBox 360, PS2, Game Cube etc.
 
 
 

Welcome to Ouachita Baptist University's Computer Support site.  Here you will find information for faculty, staff and students.  Computer Services is responsible for the support of the campus network environment. Computer Services provides University faculty, staff, and students with technological resources and support to assist with their teaching, research, and administrative tasks. This is achieved through the provision of the campus networking infrastructure, computers, software, Internet access, labs, training, and computer center support. 
 
IMPORTANT!!!
If you are having trouble logging into Client Access, check to see if you have Norton Internet Security Installed.  View step by step instruction on how to turn off Norton Internet Security's firewall.  By turning the firewall off you will be able to login into Client Access.


New student computer setup instructions

Fix for Network Error logging
in to Clean Access

Change Passwords

News & Information Resource

 

Top Downloads

Viruses

Did you know?

Computer Services is now offering Symantec AntiVirus to all students for free?  As long as you remain a student at OBU and you are using OBU's computer network, you will receive all virus updates for free.

Computer Services recommends using TrendMicro's Housecall to scan for viruses before installing Symantec AntiVirus.
     >>more information.

Windows Updates

One of the best ways to combat viruses is simply by updating your Windows product

Firewall

If you have Windows XP, check to make sure your firewall is turned on.  This will help combat viruses from exploiting known vulnerabilities.  Learn more about this feature and how to turn it on.

Finally

The responsibility of owning a computer is becoming more and more important these days.  If you ignore these issues you are not only risking that your computer will be inoperable, but also of your friends and family.  Being proactive is the best way. View instructions from the Microsoft  site specifically aimed at helping you protect your computer.

 

Phishing

How Not to Get Hooked by a ‘Phishing’ Scam

Internet scammers casting about for people’s financial information have a new way to lure unsuspecting victims: They go “phishing.”

Phishing is a high-tech scam that uses spam or pop-up messages to deceive you into disclosing your credit card numbers, bank account information, Social Security number, passwords, or other sensitive information.

According to the Federal Trade Commission (FTC), phishers send an email or pop-up message that claims to be from a business or organization that you deal with – for example, your Internet service provider (ISP), bank, online payment service, or even a government agency. The message usually says that you need to “update” or “validate” your account information. It might threaten some dire consequence if you don’t respond. The message directs you to a Web site that looks just like a legitimate organization’s site, but it isn’t. The purpose of the bogus site? To trick you into divulging your personal information so the operators can steal your identity and run up bills or commit crimes in your name.

Read the full article and learn ways to prevent this from happening to you.

 

 

Spyware

Clues that spyware is on a computer include:

  • a barrage of pop-up ads
  • a hijacked browser — that is, a browser that takes you to sites other than those you type into the address box
  • a sudden or repeated change in your computer’s Internet home page
  • new and unexpected toolbars
  • new and unexpected icons on the system tray at the bottom of your computer screen
  • keys that don’t work (for example, the “Tab” key that might not work when you try to move to the next field in a Web form)
  • random error messages
  • sluggish or downright slow performance when opening programs or saving files

The good news is that consumers can prevent spyware installation. Indeed, experts at the FTC and across the technology industry suggest that you:

  • Update your operating system and Web browser software. Your operating system (like Windows or Linux) may offer free software “patches” to close holes in the system that spyware could exploit.
  • Download free software only from sites you know and trust. It can be appealing to download free software like games, peer-to-peer file-sharing programs, customized toolbars, or other programs that may change or customize the functioning of your computer. Be aware, however, that some of these free software applications bundle other software, including spyware.
  • Don’t install any software without knowing exactly what it is. Take the time to read the end-user license agreement (EULA) before downloading any software. If the EULA is hard to find — or difficult to understand — think twice about installing the software.
  • Minimize “drive-by” downloads. Make sure your browser security setting is high enough to detect unauthorized downloads, for example, at least the “Medium” setting for Internet Explorer. Keep your browser updated.
  • Don’t click on any links within pop-up windows. If you do, you may install spyware on your computer. Instead, close pop-up windows by clicking on the “X” icon in the title bar.
  • Don’t click on links in spam that claim to offer anti-spyware software. Some software offered in spam actually installs spyware.
  • Install a personal firewall to stop uninvited users from accessing your computer. A firewall blocks unauthorized access to your computer and will alert you if spyware already on your computer is sending information out.

Read the full article from FTC.

Removing Spyware

According to Microsoft, many kinds of unwanted software, including spyware, are designed to be difficult to remove. If you try to uninstall this software like any other program, you might find that the program reappears as soon as you restart your computer. If you're having trouble uninstalling unwanted software, you may need to download a tool to do the job for you. Several companies offer free and low-cost software that will check your computer for spyware and other unwanted software and help you remove it.

To remove spyware

1.
2.
Run the tool to scan your computer for spyware and other unwanted software.  Don't forget to update the program first.
3.
Review the files discovered by the tool for spyware and other unwanted software.
4.
Select suspicious files for removal by following the tool's instructions.

 
Ouachita Baptist University • Computer Services
Cone Bottoms Hall 250 • 870.245.5567

online support form support@obu.edu www.obu.edu