|
Clean Access FAQ
AKA Perfigo SmartEnforcer
Why do I receive an error saying "Windows API parameter
error 87" when I log into Clean Access?
Why do I have to authenticate to the network?
How do I
get to the log in page?
What if I have forgotten my
Tigermail password?
Why does Clean Access ask me to log in several
times in a row?
When
does my computer's authentication expire?
Clean Access says I'm logged
in, but I can't get a web page to load?
I have Norton Internet Security, how do I disable the
firewall?
Why does it seem slow the first log
in?
Why are you scanning my computer
when I log in?
Clean Access tells me to
install Windows XP Service Pack 2, but I thought I had it
installed.
After installing Windows XP Service Pack 2, my Internet works
for about 5-15 minutes and then stops working, but my
Instant Messaging programs continue to work.
Why do I receive an error saying "Windows API parameter
error 87" when I log into Clean Access?
Users who have installed
Internet Explorer 7 BETA will not be able to login with
Clean Access. An error will be displayed saying "Windows
API parameter error 87". You must uninstall IE7 BETA by
following these steps:
Start > Control Panel >
Add/Remove Programs and remove
Internet Explorer 7
Why do I have to authenticate to the network?
Clean Access associates you with your computer. This allows
Computer Services to quickly and accurately pinpoint
computers on campus that may be causing problems. Clean
Access helps keep our
network and computer safe!
How do I
get to the log in page?
Before your computer is able to access
Ouachita’s computer network, you must open a web browser and
log-in to Clean Access using your TigerMail username and
password. Whenever you open a web browser for the first time
in your computer session, you will be automatically
redirected to the Clean Access home page to log-in. After you
have authenticated your computer you will be given access to
the Internet.
What if I have forgotten
or don't know my Tigermail password?
On the log in page, you will find a
link to click if you have forgotten your password that will
allow you to set a new password. The direct link for
resetting
your password is here.
Why does Clean Access ask me to log in several
times in a row?
If your computer is connected to the network more than one
way at a time, the Clean Access Agent might get confused as
to which port the authentication request came in on and
which port to send it out. Please only connect through
either wired or wireless at any given time. You can either
unplug your wired Ethernet cable, or turn off wireless by a
button, function key, or in Windows.
When
does my computer's authentication expire?
You will be required to authenticate to the network any time
your computer has been asleep, powered off, or disconnected
from Clean Access.
Clean Access says I'm logged
in, but I can't get a web page to load?
We have found that firewall
products (Norton Internet Security, Zone Alarm, McAfee
Personal Firewall) affect internet connectivity with
Clean Access. You should disable the firewall. Restart your
computer and login again to Clean Access. The Windows
Firewall should be enabled as it will not interfere with
Clean Access. To check your Windows Firewall setting
Click Start > Control Panel > Windows Firewall.
Check the Radio Button is set to ON.
I have Norton Internet Security, how do I disable the
firewall?
You can follow step by step
instructions by clicking here.
Why does it seem slow the first log
in?
The first time you log in, you may
notice a slight delay. This is caused by the product
checking your computer to make sure it has the current
security patches and has virus protection.
Why are you scanning my computer
when I log in?
I know there will be those that are
uncomfortable with a program scanning their computer, but
let me assure you, this is NOT spyware. This scan serves no
purpose except to ensure your computer is safe to use on the
network. By taking these measures, you can be assured that
your computer will not infect another student’s computer
with a virus, or that your computer will be infected.
Clean Access tells me to
install Windows XP Service Pack 2, but I thought I had it
installed
You can check your computer to make
sure you have the Windows XP Service Pack 2 installed by
right clicking on My Computer or Computer icon (on your
desktop or in the start menu) and choosing properties. On
the Window that opens it should say Service Pack 2 if you
have Service Pack 2 installed. If you do not have Service
Pack 2 installed you
can download
Service Pack 2 now and install.
After installing Windows XP Service Pack 2 my Internet works
for about 5-15 minutes and then stops working,
but my Instant Messaging programs continue to work.
This problem is often caused by viruses
and/or spyware problems. We suggest running the virus
removal tool called
SYSCLEANER first in SAFE MODE. And then
install and run SpyBot Search & Destroy in SAFE MODE to
remove the spyware. To boot Windows into SAFE MODE
follow these
instructions provided by Symantec.
|
